Privacy Policy - Problems Games
Last updated: Jun 05, 2024
Problems Games is a publisher of games, by Problems Produções LTDA, focused on providing a fun and secure gaming experience.
1 - SCOPE
This privacy policy describes the privacy practices of Problems Games concerning its games. This policy does not apply to the use of the Problems Games website.
2 - INFORMATION WE COLLECT
We collect information directly through our games and from advertising and analytics partners.
Identifiers
Advertising ID: Advertising identifiers on Android (GAID) and iOS (IDFA), which can be reset by the user.
- IP Address of the device.
- Unique ID generated by our advertising partners to recognize a device in a specific game.
- General Technical Information about the device:
- Device type and language, operating system name and version.
- Device time zone.
- Available memory on the device.
- Name and version of the game.
- Battery status.
- Name of the mobile carrier.
- Device's internet connection type (e.g., Wi-Fi).
In-Game Activity
- Transactions and in-app purchases made in the game.
- Progress or movement within the game, and in-game events.
3 - HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect primarily to provide services to players of our games. Additionally, we use the information for the following purposes:
- To allow users to play and interact within the game.
- To provide user support.
- To improve and optimize our games and the player experience.
- To develop new features.
- To communicate offers and promotions, with parental or guardian consent when necessary.
- To provide players with information about our games, including in-game updates, new games, and promotional offers.
- To provide technical support.
- To protect the safety and well-being of our players.
- To protect Problems Games' rights and property in connection with the games.
- To prevent fraud or potentially illegal activities.
- To manage and deliver advertising, including for the purpose of analytics, measuring the effectiveness of ads, limiting the number of ads served, generating aggregated reports, and attribution.
- To administer rewards or other promotional activities or events sponsored or managed by us or our business partners.
- To conduct marketing campaigns across our advertising and marketing partners, including campaigns that use audience lists created based on player interactions with the games.
- To comply with our legal obligations, resolve any disputes we may have with players, and enforce our agreements with third parties.
- To conduct research.
4 - MAXIMUM INFORMATION RETENTION PERIOD
We store information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this privacy policy, for a maximum period of one year from its collection. In some circumstances, we may store information for longer periods, for instance, when the information is required for us to establish or exercise our rights or to defend against legal claims.
5 - HOW WE SHARE INFORMATION
We share information with:
Other advertising partners: For the purpose of receiving, or delivering, advertising campaigns from such advertising partners.
Our corporate affiliates: From which we receive services such as IT, security, storage, and other internal operations.
Advertisers: For the purposes of attribution.
Analytics partners: For the purpose of receiving analytics services.
Service providers: We share your information with our service providers for the purpose of receiving services such as fraud detection and prevention, analytics, reporting, and storage.
We may also disclose information if we have a good faith belief that disclosure of such information is reasonably necessary to:
Comply with any applicable law, regulation, legal process, or governmental request.
Enforce our agreements and policies, including investigations of potential violations thereof.
Investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud, or security issues.
Establish or exercise our rights to defend against legal claims.
Prevent harm to the rights, property, or safety of us, our users, yourself, or any third party.
Collaborate with law enforcement agencies or in case we find it necessary to enforce intellectual property or other legal rights.
When we are undergoing any potential or actual change in control, including by means of merger, acquisition, or purchase of all or substantially all of our assets.
6 - HOW WE CONTROL INFORMATION
Collection of device data: Updated versions of iOS and Android enable you to control how apps can collect the Advertising ID. Please follow the below instructions:
iOS devices (iOS 14+): Go to Settings > Privacy > Tracking > Allow Apps to Request to Track. Please note that if you use more than one device, you need to opt-out separately on each device.
Android devices: Please follow the instructions set forth at: Google Ads Help (under Mobile Controls). Please note that if you use more than one device, you need to opt-out separately on each device.
7 - PROTECTION OF CHILDREN'S INFORMATION
We are especially attentive to the safety of children:
- We do not knowingly collect more information from children than is necessary.
- Parents or guardians have the right to review and request the deletion of their children's information.
7 - ACCOUNT DELETION
If you wish to delete your account in one of our published apps, follow these steps:
1.Open the app.
2.Ensure you are logged in with the account you wish to delete.
3.Open the settings/options menu.
4.Click the "Delete Account" button.
5.Enter the requested information and confirm the account deletion.
Upon deleting your account, all associated personal information will be permanently removed from our systems, except where information retention is required for legal or regulatory reasons. Please note that account deletion is irreversible.
8 - CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time. The most current version of the policy will govern our processing of your information and is posted at https://turmadoproblems.com.br/privacy/ .If we make a change to this policy, we will post the revised Privacy Policy at https://turmadoproblems.com.br/privacy/.
9 - CONTACT US
For any questions or concerns regarding this privacy policy, please contact us at:
suporte@turmadoproblems.com.br
